Responsible review growth
RatingE is positioned around authentic customer feedback, clear request workflows and private issue recovery — not fake reviews, review gating promises or guaranteed star-rating outcomes.
Trust center
Responsible review growth, clear boundaries and supportable customer trust.
RatingE helps businesses earn and use customer proof safely. This page explains the commitments behind the product, support, privacy and account experience.
Principles
What RatingE should and should not promise.
Trust-led SaaS pages need clear conversion copy without accidental compliance or payment risk. These principles keep the public promise practical.
Clear plan activation
The free workspace needs no card. Paid plans are activated only after scope, billing and cancellation expectations are confirmed in writing.
Business data minimization
Review campaigns should only collect what is needed to run requests, support widgets, handle feedback and provide reporting to the business owner or authorized team.
Supportable handoff
Every serious setup, billing, privacy or legal question routes back to support@ratinge.com so customers have a durable written record before decisions are made.
Guardrails
Public trust boundaries locked into the website.
These are deliberately conservative until live domain, checkout and customer onboarding operations are fully recovered and approved.
- No public promise of guaranteed review count, ranking lift or star-rating outcome.
- No request to customers for fake, incentivized or misleading reviews.
- No review gating: do not discourage negative reviews or selectively ask only happy customers for public reviews.
- No rewards, discounts, gifts, loyalty points or bonuses in exchange for reviews.
- No paid plan activation without explicit customer confirmation.
- No hidden legal path: privacy, terms, refund, cookie and support routes remain linked.
- No unsupported accreditation or security certification claims on the public site.
- No off-domain login or checkout confusion.
Operating model
A safer reputation workflow from setup to proof.
Map
Confirm locations, Google review links, staff handoff and customer touchpoints before launch.
Request
Use QR, WhatsApp, email or staff-assisted request paths that ask for real customer feedback.
Recover
Route unhappy customers into private follow-up so the business can respond before issues escalate.
Prove
Display recent, relevant proof on websites and sales assets without overstating results.
Common trust questions
Short answers before a customer signs up.
Does RatingE guarantee Google review results?
No. RatingE can improve the process for requesting, routing and displaying reviews, but outcomes depend on real customers, business quality, platform rules and customer response rates.
Does RatingE filter unhappy customers away from Google?
No. RatingE may offer a private support path so issues can be resolved, but public review routing should not be hidden or selectively offered only to high-rating customers.
How do paid plans work?
The Free plan needs no card. RatingE confirms paid-plan scope, billing terms and cancellation expectations before activation.
Where should privacy or billing questions go?
Email support@ratinge.com with your business name, account email and question. Written support is the source of truth for policy, billing and account clarifications.
Need a formal answer?
Use the policy links below and email support@ratinge.com for written clarification before buying, onboarding or changing account details.
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